RETURN POLICY
Your Journey Begins Here
Term & Conditions
This policy sets out the terms of sale for the following websites:
We reserve the right to amend this Terms of Condition Policy. The Terms of Condition Policy was most recently updated on 02 February 2024. By using this website and our services you (user/customer) agree to be bound by the terms and conditions listed below and throughout the website.
We encourage you to email us directly if you have any questions regarding these Terms & Conditions.
Cancellation of order
If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via email.
Cancellations made via email will be timed at time of reading, not sending or receipt.You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in the original and unused state for refund. Customers will not be refunded if the goods have been altered or used.
We only provide full refund or exchange under the following circumstances:
Customer has not received the item. All our goods are shipped using professional DHL Express , FEDEX or DPD and USPS services. All our goods are tracked and ultimately signed by the customers. Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. You should receive your product within 4-5 working days however we ask that our customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions. We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.
Goods remains in the original condition they were received. Package must remain unopened Any goods returned outside the original condition will not be accepted and exchange or refunds will not be issued to the customer.
We accept most major credit & debit cards. Card payments are processed using the payment gateway worldpay. Please note that your credit card company may charge you a percentage surcharge in addition to this transaction.
Under no circumstances will we ask you to send us credit card information via email or post. Please do not send cash, postal order, cheques, credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.
Prohibition
You will not: commit or encourage a criminal offense, send or receive any material which is any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to contrary to the acceptable use polices of any linked sites or community standard generally: transmit or distribute a virus; hack into any aspect of our services; corrupt data; cause annoyance to others users of our site or services; infringe upon the the right of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website. We reserves the right to void any transaction. Any voided transaction will have funds returned to the original credit or debit card within 5 business days or at the discretion of the merchant facility.